Shipping & returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bientino@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bientino@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. That means, once the price of the item is bought on sale, you will not be eligible for a refund. You are able to exchange the item or be issued a credit note to be used at a later stage. The consumer is responsible for sending the item back to the store at their own courier fee. The address is: “Bientino” Shop 54A, Nelson Mandela Square, Sandton City, Johannesburg 2196.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping Information
We offer shipping across South Africa. All orders are processed within 1-3 business days. You will receive a notification once your order has shipped along with tracking information.
Shipping Rates:
- Standard Shipping (3-5 business days): R50
- Express Shipping (1-2 business days): R100
- Free Shipping on orders over R500
Shipping Time:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
Please note that these shipping times are estimates and may vary depending on your location and external factors such as holidays and weather conditions.
International Shipping: Currently, we do not offer international shipping. We only ship within South Africa.
Order Tracking: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order through our courier’s website.
Lost or Damaged Packages: If your package is lost or damaged during shipping, please contact us immediately at bientino@gmail.com. We will work with the courier to resolve the issue and ensure you receive your order.
For any other shipping-related questions or concerns, please contact us at bientino@gmail.com.